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Accountability and Public Reporting: Publication of Performance to Improve Quality
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Author(s): Maria Tanzariello (Università Cattolica del Sacro Cuore, Rome, Italy), Sabina Bucci (Università Cattolica del Sacro Cuore, Rome, Italy), Walter Ricciardi (Università Cattolica del Sacro Cuore, Rome, Italy)and Antonio Giulio de Belvis (Università Cattolica del Sacro Cuore, Rome, Italy)
Copyright: 2017
Pages: 24
Source title:
Public Health and Welfare: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-1674-3.ch013
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Abstract
Patient engagement is based on the assumption that making patients co-producers of their health might enhance their satisfaction and responsibility with the healthcare system and it strictly linked with the health provider choice. Making patients active participants in their healthcare is considered a crucial component of high-quality healthcare services. Quality of care is a central concern for health systems: accountability, transparency, and public reporting are some key factors in promoting healthcare improvement. In the healthcare field, public reporting is one of the major tools in supporting patients' decisions making process, by providing structure, process and outcome measures. We performed a web-based analysis of the major initiatives of public reporting in order to highlight their main characteristics: properties (public or private), data source (health providers, ad hoc surveys, etc.), general information reported (i.e. size, language spoken, amenities), doctors' information, patients' ratings (satisfaction /experience), clinical indicators.
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