Achieving Electric Restoration Logistical Efficiencies during Critical Infrastructure Crisis Response: A Knowledge Management Analysis

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Author(s): Teresa Durbin (San Diego Gas and Electric, USA), Murray E. Jennex (San Diego State University, USA), Eric Frost (San Diego State University, USA)and Robert Judge (San Diego State University, USA)
Copyright: 2012
Pages: 14
Source title: Managing Crises and Disasters with Emerging Technologies: Advancements
Source Author(s)/Editor(s): Murray Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-4666-0167-3.ch012

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

After the 2007 Southern California wildfire events, event-assessment of the efficacy of spreadsheets and paper forms raised the question of whether alternative tools could have achieved greater efficiencies in the logistical support of command centers, the sites from which the local utility’s electric restoration personnel were deployed. In this paper, the authors examine what approach would have enabled personnel working on the logistics of the command center effort to have easier-to-use, faster-to-access, command center data stored in, and provided via, a catastrophe resilient platform other than the traditional company computer network. Additionally, the capability to store basic command center requirements from previous emergency responses, thereby saving time during the next emergency, was examined.

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