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Application of Natural Language Processing (NLP) Techniques in E–Governance
Abstract
E-governance is the public sector’s use of information and communication technologies (ICT) with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent, and effective. Effective and efficient e-governments deploy information and communication technology systems to deliver services through multiple channels that are accessible, fast, secure, reliable, seamless, and coherent. To implement better government-to-government (G2G), government-to-business (G2B), government-to-enterprise (G2E) and government-to-citizen (G2C) services a good governance should not only utilize ICT, it has to be also serious about implementing natural language processing (NLP) Techniques to reach up to the masses and make e-governance successful one. This chapter shows the need of applying NLP technologies in the field of e-governance and also tries to focus on the issues, which can be resolved very easily with the help of these modern technologies. It also shows the advantages of applying NLP in e-governance.
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