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Best Practices in Social Media for Knowledge Management: With Special Reference to Communities
Abstract
The spirit of Social Media is in community building, and they have enriched the practice of Knowledge Management in very exciting ways. CoPs and Forums are ideal platforms to share experiences and lessons learnt. Communities are extremely valuable because of their informal, just-in-time, increasingly real-time advantage and cannot be replaced by structured KM platforms. It is this aspect of communities, that new Social Media enhances, in spirit as well as in tools support. Social Media provides multiple user-friendly tools to make it easy to share experiences and Lessons Learnt as they happen, as well as in a curated form. Best practices developed by this author and other practitioners are presented, so that other communities can benefit from them. Cases and anecdotes from organizations across industry sectors enliven the discussions. Emerging trends and innovative use of Social Media, are introduced as benchmarks.
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