Beyond the Digital Divide: Closing the Generation and Disability Gaps?

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Author(s): Seongyeon Auh (Chung-Ang University, Korea), Stuart W. Shulman (University of Massachusetts Amherst, USA), Lisa E. Thrane (Wichita State University, USA)and Mack C. Shelley II (Iowa State University, USA)
Copyright: 2010
Pages: 22
Source title: Electronic Services: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61520-967-5.ch101

Keywords: Business & Management / Electronic Services / Electronic Services & Service Science / Information Science Reference

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Abstract

An essential, and rapidly-developing, aspect of electronic government is the growing use of online resources for government activities such as e-rulemaking, citizen participation, and the provision of information, referral, and assistance for users with needs for service delivery. Major developments in the use of electronic government resources for services needed by the elder and disability populations are the primary focus of this chapter. We focus here on the results of a large-scale statewide survey of residents of the state of Iowa, and on the findings from evaluations of aging and disability resource Websites in the United States and in other countries. Current and future trends in service delivery that may help to bridge digital divides for the elder and disability populations are discussed.

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Beyond the Digital Divide: Closing the Generation and Disability Gaps?

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