Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model

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Author(s): Peter Mazebe II Mothataesi Sebina (University of Botswana, Botswana)and Saul F. C. Zulu (University of Botswana, Botswana)
Copyright: 2014
Pages: 24
Source title: Digital Access and E-Government: Perspectives from Developing and Emerging Countries
Source Author(s)/Editor(s): Peter Mazebe II Mothataesi Sebina (University of Botswana, Botswana), Kgomotso Hildegard Moahi (University of Botswana, Botswana)and Kelvin Joseph Bwalya (University of Botswana, Botswana & University of Johannesburg, South Africa)
DOI: 10.4018/978-1-4666-5868-4.ch014

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Although Botswana has realised the importance of e-Government, its acceptance by citizens, the private sector, Community Based Organisations (CBOs) and Civil Society Organisations (CSOs) is essential. The acceptance will be an indication whether these three stakeholders have trust on e-Government. Trust, which is seen as critical to the acceptance of e-Government, normally centres on citizen trust and overlooks other key stakeholders in the e-Government process. Using Botswana as a case study, this chapter proposes a multi-stakeholder e-Government trust model which focuses on citizen trust and trust perspectives from the government, private sector, CBOs and CSOs. The multi-stakeholder trust model stimulates governments to be mindful of trust and how it permeates the acceptance of e-Government.

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Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model

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