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E-Business and E-Commerce
Abstract
E-business and e-commerce are applications around which the digital economy revolves. The concept ‘e-business’ was originated by IBM in 1997 to refer to the sum total of buying and selling goods and services, servicing customers, and collaboration amongst business partners online. E-business consists of electronic applications that offer production planning, scheduling, outsourcing, and other business-related operation processes. E-commerce is still evolving; as of yet, a widely accepted definition has not been agreed on (Coppel, 2000). Loosely defined, e-commerce refers to doing business over the Internet; in other words the buying and selling of goods and services that can be delivered offline as well as the creation of products that can be digitised and delivered online (e.g. computer software). Activities in ecommerce may include order registration, electronic advertising, electronic billing, electronic marketing, online delivery and tracking, and customer services support.
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