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Capacity Building in SMEs
Abstract
The preceding chapter demonstrated that one of the more pressing challenges facing SMEs is the lack of adequate skills, which makes capacity building a critical preoccupation. The 2003 WSIS highlighted the need for capacity building to achieve an information society where there is rapid growth and the wide spread use of information, and where people have the necessary literacy competencies to appreciate what information is needed, where to get it, and most importantly, how to use it. Appropriate levels of education and Internet familiarity are necessary for digital commerce to be viable. Digitally enabled consumers and businesses are the basic cornerstones of the digital economy. Without the necessary ICT skills, firms would find it difficult to penetrate global markets. Notably, labour-intensive businesses that support digital commerce, such as call centres or KM outsourcing providers, move quickly into markets where skills are available to support their operations.
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