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The CIO Enabling IT and Service Governance
Abstract
In this chapter, the authors explore and propose the fundamental principles for designing a strategy-aligned service governance model, which is closely related to IT governance. Both IT governance and service governance can only be operationalized successfully by strong a C-level executive leadership. The role of a CIO has a good positional-fit with the enterprise-wide focus of the governance purpose. This chapter addresses the CIO’s enterprise-wide leadership role, including ownership and utilization of the governance process to create business value and competitive advantage.
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