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A Conceptual Descriptive-Comparative Study of Models and Standards of Processes in SE, SwE, and IT Disciplines Using the Theory of Systems
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Author(s): Manuel Mora (Autonomous University of Aguascalientes, México), Ovsei Gelman (Universidad Nacional Autónoma de Mexico, Mexico), Rory O’Connor (Dublin City University, Ireland), Francisco Alvarez (Autonomous University of Aguascalientes, Mexico)and Jorge Macías-Lúevano (Autonomous University of Aguascalientes, Mexico)
Copyright: 2010
Pages: 26
Source title:
Emerging Systems Approaches in Information Technologies: Concepts, Theories, and Applications
Source Author(s)/Editor(s): David Paradice (Florida State University, USA)
DOI: 10.4018/978-1-60566-976-2.ch010
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Abstract
The increasing design, manufacturing, and provision complexity of high-quality, cost-efficient and trustworthy products and services has demanded the exchange of best organizational practices in worldwide organizations. While that such a realization has been available to organizations via models and standards of processes, the myriad of them and their heavy conceptual density has obscured their comprehension and practitioners are confused in their correct organizational selection, evaluation, and deployment tasks. Thus, with the ultimate aim to improve the task understanding of such schemes by reducing its business process understanding complexity, in this article we use a conceptual systemic model of a generic business organization derived from the theory of systems to describe and compare two main models (CMMI/SE/SwE, 2002; ITIL V.3, 2007) and four main standards (ISO/IEC 15288, 2002; ISO/IEC 12207, 1995; ISO/IEC 15504, 2005; ISO/IEC 20000, 2006) of processes. Description and comparison are realized through a mapping of them onto the systemic model.
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