Conceptualizing Competences in E-Services Adoption and Assimilation in SMEs

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Author(s): Ada Scupola (Roskilde University, Denmark)
Copyright: 2010
Pages: 14
Source title: E-Commerce Trends for Organizational Advancement: New Applications and Methods
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-964-9.ch013

Keywords: Business & Management / Business Science Reference / E-Commerce

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Abstract

This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was conducted. The results show that three main competences, namely vision, value and control, are important at top management level for the primary adoption of e-services. For secondary adoption and assimilation, three categories of competences were identified as being important either to have or to develop at the individual level, namely technical, interpersonal and conceptual skills.

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