Contract, Control and 'Presentation' in IT Outsourcing: Research in Thirteen UK Organizations

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Author(s): Thomas Kern (Erasmus University Rotterdam, The Netherlands)and Leslie Willcocks (University of Oxford, UK)
Copyright: 2002
Pages: 23
Source title: Advanced Topics in Global Information Management, Volume 1
Source Author(s)/Editor(s): Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-930708-43-3.ch015

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference

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Abstract

Information technology (IT) outsourcing continues to experience phenomenal growth, with an estimated market size of over $100 billion in 2000. Its adoption by some of the largest international corporations has seen outsourcing become considered a key component of the information management agenda. Critical to this agenda is the formulation of comprehensive contracts. For this, legal experts and/or advisors can be consulted, but enforcement depends very much on client and vendor account managers. A theoretical analysis of the contract contrasted with empirical data from client and vendor post-contract management practice revealed that the contract has a number of purposes beyond its sole legal nature, outlining a number of control dimensions both parties aim to enforce. This paper presents findings from 13 UK-based organizations on the role of the outsourcing contract and its purpose for ensuring control over the client’s outsourcing destiny.

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Contract, Control and 'Presentation' in IT Outsourcing: Research in Thirteen UK Organizations

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