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Defining Business Objectives Supported by Organizational Maturity and Benefits Management
Abstract
Organizations today need to provide better products and services. The issues they face require integrated approaches and effective management of their resources. Maturity models help integrate traditionally separate organizational functions, define process improvement goals and priorities, provide guidance for quality processes, and provide a benchmark for evaluating the current processes. The benefits management approach emerges as a complement to traditional management practices and proposes a continuous mapping of benefits, implementing and monitoring intermediate results. Based on a case study, it is shown how a set of business objectives can be obtained from the identification, structuring, and monitoring of business benefits, supported by information technology enablers and organizational transformations and by a certain level of maturity. The authors state that the focus of a successful investment is not only on the implementation of technology, but mainly on changes in organizational performance and business efficiency through process improvements and changes in the way of working.
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