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Design Principles for Online Role Play Simulations to Address Groupthink Tendency in Professional Training: An Exploration
Abstract
Decision making for professionals in crisis situations can be highly stressful and mission critical. It is a kind of naturalistic decision making (NDM), characterized by highly fluid situations under great stress and uncertainty and involving interprofessional teams. A major challenge to the effective handling of crisis situations is the tendency for the personnel involved to ignore alternatives and make irrational decisions, a phenomenon referred to as Groupthink. This chapter reports on a case study of the application of a set of design principles for an online role play simulation (RPS) in addressing Groupthink in crisis management professional training. The training effectiveness on participants' Groupthink tendency was investigated using Bale's interaction process analysis (IPA). The design principles underpinning the RPS training system is discussed in light of the findings.
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