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Determinants of E-Government Satisfaction: The Case Study of E-Procurement

Determinants of E-Government Satisfaction: The Case Study of E-Procurement
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Author(s): Abdul Raufu Ambali (University Technology MARA (UiTM), Malaysia)
Copyright: 2010
Pages: 15
Source title: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
Source Author(s)/Editor(s): Hakikur Rahman (University of Minho, Portugal)
DOI: 10.4018/978-1-60566-671-6.ch023

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Abstract

E-procurement is an electronic purchasing or buying goods and services via electronic means. The government of Malaysia implements e-procurement systems in realizing the cost benefits therein. The government charges Commerce Dot Com Sdn Bhd to independent best practice of e-procurement that can meet the satisfaction of the business and nonbusiness citizens of the country. In the light of this, the chapter examines some determinants of users’ satisfaction and their relationships with e-procurement services. In order to bridge the gap between theory and practice, the study employs a quantitative survey analysis as its methodological approach. The findings of the research show a significant relationship between service quality, ease of access, knowledge, transparency, and security in e-procurement services as the key factors that determine the satisfactions of the service users.

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