E-Inclusion Strategies in Public Administrations: Experiences from Regional Governments in Spain

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Author(s): Laura Alcaide Muñoz (University of Granada, Spain), Antonio M. López Hernández (University of Granada, Spain)and Manuel Pedro Rodríguez Bolívar (University of Granada, Spain)
Copyright: 2014
Pages: 21
Source title: Digital Access and E-Government: Perspectives from Developing and Emerging Countries
Source Author(s)/Editor(s): Peter Mazebe II Mothataesi Sebina (University of Botswana, Botswana), Kgomotso Hildegard Moahi (University of Botswana, Botswana)and Kelvin Joseph Bwalya (University of Botswana, Botswana & University of Johannesburg, South Africa)
DOI: 10.4018/978-1-4666-5868-4.ch006

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

The implementation of e-Government could reduce administrative costs and the time devoted to repetitive tasks by civil servants, offering greater transparency to public administration, improving the current performance of public sector services, and expanding access to services. However, previous research indicates that there are significant barriers for citizens, assuming major obstacles. In this sense, the EU and, in particular, the Spanish government has formulated policies and legal frameworks to introduce in the field of the provision of public sector services in order to customize and to access these services. Therefore, the purpose of this chapter is to obtain a vision of government strategies adopted by Spanish regional governments to reduce the digital divide.

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E-Inclusion Strategies in Public Administrations: Experiences from Regional Governments in Spain

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