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Emergency Management Professional Development: Linking Information Communication Technology and Social Communication Skills to Enhance a Sense of Community and Social Justice in the 21st Century
Abstract
Although there is current research describing technology efforts utilized in the 21st century as it relates to emergency management, there are adult educational factors to examine regarding Information Communication Technology (ICT) and the Social Communication Skills (SCS) of emergency personnel. Technology is quickly evolving and the the population is becoming increasingly more diverse, driving the efforts of emergency personnel to harness more technological emergency advances and navigate the culture of each community to assure effective emergency measures are taken. Within the ICT and SCS framework, emergency management must concern itself with: (a) the basic tenets of emergency management; (b) the changing and new nature of global threats in the 21st century; (c) evolving emergency management technologies; (d) social considerations when interfacing with the communities served; and (e) recommendations for those who are involved in emergency management mitigation, preparation, response, and recovery emergency efforts. All of these factors revolve around the education and re-education of adults; therefore, the focus of this chapter explores subsequent educational implications for the emergency personnel workforce as well as positive results for affected communities. This chapter proposes a larger implication, one of emergency personnel professional development within technology-based response systems as well as the cultivation of social communication in an effort to build a Sense of Community (SOC) with the diverse citizenry they serve. Emergency first responders, as well as other emergency personnel, must be educated in technology and social skills to better serve the community and to become a part of a holistic community. It is in this way that safety, and ultimately social justice, efforts for specific groups who may be marginalized and disenfranchised during an emergency are enhanced.
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