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Emotional Intelligence at the Workplace: The Untapped Edge for Success

Emotional Intelligence at the Workplace: The Untapped Edge for Success
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Author(s): Rajwant Kaur (DAV College, Jalandhar, India)
Copyright: 2024
Pages: 14
Source title: Leveraging AI and Emotional Intelligence in Contemporary Business Organizations
Source Author(s)/Editor(s): Dipanker Sharma (Central University of Himachal Pradesh, India), Bhawana Bhardwaj (Central University of Himachal Pradesh, India)and Mohinder Chand Dhiman (Kurukshetra University, India)
DOI: 10.4018/979-8-3693-1902-4.ch004


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Emotional intelligence means the capability to comprehend one's personal emotions as well as of the others and regulating them well. Emotional intelligence permits one to function effectively at the workplace. Technical expertise and academic credentials alone are insufficient for people to succeed in their jobs. To accomplish the intended results, it is also critical to have strong interpersonal connections, self-control, and self-management skills. People who possess strong emotional intelligence are able to perform to the best of their abilities. The study aims at understanding the concept and significance of emotional intelligence at workplace. The study is descriptive in nature and is based on secondary data. The study infers that appropriately developed emotional intelligence improves interpersonal relationships at workplace and employee's performance. The study suggests that organisations should understand the importance of emotional intelligence and conduct workshops to enhance emotional intelligence of individuals working in different capacities in the organisations.

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