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Enhancing Creative Performance: The Role of Knowledge Management System Usage, Absorptive Capacity, and Motivation
Abstract
The COVID-19 pandemic has disrupted firms' prior working modes. As more employees are required to work from home, firms need to successfully implement remote working and distance learning conditions. In this context, knowledge management systems (KMSs) are helpful in sharing knowledge and enhancing employee creativity, regardless of their place of work. This study elucidates the antecedents that moderate the impact of KMS usage on employees' creative performance. It explores how absorptive capacity (AC), as well as extrinsic and intrinsic motivation, directly influences employees' creative performance and their moderating effects. Results from an online survey of 415 employees indicate that KMS usage increases employees' creative performance. Moreover, AC as well as extrinsic and intrinsic motivation have a positive direct effect on employees' creative performance. However, the authors find no positive moderating effect of AC or extrinsic and intrinsic motivation on the relationship between KMS usage and employees' creative performance.
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