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Enhancing Organisational Intelligence Integration of Artificial Intelligence and Knowledge Management: Frameworks in India
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Author(s): Deepa Sharma (Maharishi Markandeshwar University, India), Chauhan (Maharishi Markandeshwar University, India)and Vinod Kumar (Maharishi Markandeshwar University, India)
Copyright: 2024
Pages: 18
Source title:
Digital Technologies in Modeling and Management: Insights in Education and Industry
Source Author(s)/Editor(s): G. S. Prakasha (Christ University, India), Maria Lapina (North-Caucasus Federal University, Russia), Deepanraj Balakrishnan (Prince Mohammad Bin Fahd University, Saudi Arabia)and Mohammad Sajid (Aligarh Muslim University, India)
DOI: 10.4018/978-1-6684-9576-6.ch008
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Abstract
Knowledge is recognized as a central component for an organisation to remain competitive. In this current phase, the blend of artificial intelligence (AI) and knowledge management (KM) frameworks can upgrade and improve organizational success. The role of knowledge management (KM) frameworks has evolved because of fast changing environment technology and continuously upgrading technology. AI combining KM can become that thriving component for organizations to be more progressive. Application of AI can be used in different forms of KM, like creation, storage, share and usage of knowledge. Different forms of AI technologies such as expert systems, intelligent search, chatbots, Robotics process automation, machine learning (ML) and natural language processing (NLP), can help to process large data and extract valuable information. AI-enabled KM systems in organisations can bring transformation through improved organisation learning, better decision-making based on data analysis, upgraded technology and innovation, and can provide aid to be more informed, intelligent, and adaptable to respond quickly with unpredictable corporate settings. If a business were to leverage the power of AI in organisation systems in India, they can gain competitive advantage, improve their innovation and agility in today's fast changing scenario. However, there are challenges in integrating AI and KM frameworks, such as data privacy and ethical concerns. This study explores the integration of KM frameworks and AI to increase organisation effectiveness also it examines how technologies of AI can help with creation of knowledge, its storage, knowledge sharing and application of knowledge. Though, it is also significant to consider challenges of using AI in KM frameworks, like data privacy and ethical concerns are particularly important, so that organization's sensitive information should not be compromised and can use AI technologies in transparent, accountable, and ethical manner.
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