Enhancing Organizational Resiliency: Lessons Learned – COVID-19 and the National University of Mongolia

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Author(s): Burmaa Natsag (National University of Mongolia, Mongolia), John James Duffy (University of Alaska, Anchorage, USA), Baasanjav Ganbaatar (National University of Mongolia, Mongolia), Myagmar Ganbat (National University of Mongolia, Mongolia), Ganchimeg Tugsuu (National University of Mongolia, Mongolia)and Battogtokh Baatar (National University of Mongolia, Mongolia)
Copyright: 2022
Pages: 20
Source title: Public Affairs Education and Training in the 21st Century
Source Author(s)/Editor(s): Onur Kulaç (Pamukkale University, Turkey & University of Southern California, USA), Cenay Babaoğlu (Selçuk University, Turkey)and Elvettin Akman (Süleyman Demirel University, Turkey)
DOI: 10.4018/978-1-7998-8243-5.ch014

Keywords: Business Science Reference / Education / Higher Education / Public and Sector Management

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Abstract

In this chapter, the authors describe the lessons learned in responding to the various effects of the COVID-19 event that occurred from January 2020 through January 2021 on the ability of faculty to deliver quality, college-level education coursework to the students of the Department of Public Administration at the National University of Mongolia. The experiences are related in terms of the initial shock to the educational process created by the COVID-19 pandemic and how the department enhanced its organizational resilience in response to the challenges posed by the COVID-19 disturbance. The authors provide a summary of the responses made as well as lessons learned. The lessons learned may be used by other organizations of higher learning to navigate stressful conditions while building resiliency and adaptive capacity.

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Enhancing Organizational Resiliency: Lessons Learned – COVID-19 and the National University of Mongolia

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