IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory
View Sample PDF
Author(s): Santhanamery T. (Universiti Teknologi MARA, Malaysia) and T. Ramayah (University Sains Malaysia, Malaysia)
Copyright: 2019
Pages: 18
Source title: Advanced Methodologies and Technologies in Business Operations and Management
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-7362-3.ch033

Purchase


Abstract

Continuance usage intention is important for any business to accentuate the long-term growth of the organization. In the case of e-filing systems, the continuance usage intention is vital as it not only can reduce the operation and management cost, but it can also ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central constructs, satisfaction and attitude, on the continuance usage intention of e-filing systems among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictor. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that, confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.

Related Content

Sajjad Nawaz Khan, Hafiz Mudassir Rehman, Mudaser Javaid. © 2022. 21 pages.
Seong-Yuen Toh. © 2022. 35 pages.
Paula Cristina Nunes Figueiredo. © 2022. 33 pages.
Deirdre M. Conway. © 2022. 24 pages.
Sriya Chakravarti. © 2022. 21 pages.
Adekunle Theophilius Tinuoye, Sylvanus Simon Adamade, Victor Ikechukwu Ogharanduku. © 2022. 26 pages.
Paula Figueiredo, Cristina Nogueira da Fonseca. © 2022. 36 pages.
Body Bottom