Exploring Cognitive Biases, Groupthink, and Polythink Syndrome in Security Decisions and Business Outcomes

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Author(s): Luisa Dall'Acqua (University of Bologna, Italy & LS TCO, Italy)
Copyright: 2021
Pages: 15
Source title: Transdisciplinary Perspectives on Risk Management and Cyber Intelligence
Source Author(s)/Editor(s): Luisa Dall'Acqua (University of Bologna, Italy & LS TCO, Italy)and Irene Maria Gironacci (Swinburne University of Technology, Australia)
DOI: 10.4018/978-1-7998-4339-9.ch003

Keywords: Business & Management / Cyber and Network Security / Information Science Reference / Risk Management & Analysis

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Abstract

Cognitive bias among workers can undermine security work and lead to critical misinterpretations of data. Understanding cognitive biases can improve understanding of how employees make decisions. This work analyzes key factors to better understand, predict, and obviate the detrimental bias symptoms, focusing on groupthink and polythink phenomena occurring in security and business decisions. It intends to provide support for the strategic versus tactical hypothesis in a strategic group decision-making, confirming how even in a clear-cut decision, following a groupthink or polythink dynamic, implementation becomes difficult due to a group dynamics at the other end of the decision-making continuum.

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Exploring Cognitive Biases, Groupthink, and Polythink Syndrome in Security Decisions and Business Outcomes

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