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A Framework for E-Government Portal Development
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Author(s): Bharat Maheshwari (University of Windsor, Canada), Vinod Kumar (Carleton University, Canada), Uma Kumar (Carleton University, Canada)and Vedmani Sharan (Carleton University, Canada)
Copyright: 2009
Pages: 21
Source title:
E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy
Source Author(s)/Editor(s): Ganesh P. Sahu (Motilal Nehru National Institute of Technology, India), Yogesh K. Dwivedi (Swansea University, UK)and Vishanth Weerakkody (Brunel University, UK)
DOI: 10.4018/978-1-60566-713-3.ch001
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Abstract
Electronic government (E-government) portals are considered one of the most popular conduits for offering government services online. Successful e-government portal development projects have been lauded in several academic and practitioner papers. These projects have concentrated on integrating government agencies by working to break the traditional silo-based view of the government and providing seamless integrated online services to citizens. However, the rate of adoption for e-government portals by citizens has been much lower than expected. A major reason identified in the literature for this is a lack of understanding of managerial considerations that affect portal development and subsequent adoption. In this chapter, we present a framework of managerial considerations for the development of e-government portals. The framework builds upon available literature in the field of e-government and public administration. It consists of eight key front-office and back-office considerations that contribute to successful development of an e-government portal. It provides an excellent platform for future research on e-government portals. The framework can also be extended to managers as a useful tool for ascertaining the effectiveness of their government portal development.
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