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E-Governance in Uganda: Experiences and Lessons Learned from the DistrictNet Programme
Abstract
E-governance is a powerful tool for bringing about change to government processes in the developing world. It operates at the crossroads between Information and Communication Technology and government processes and can be divided into three overlapping domains: e-administration, e-services and e-society. To succeed, e-governance must be firmly embedded in existing government processes; supported, both politically and technically, by the governments; and provide users with reasons to use these on-line domains. To maximize the impact, process change must be part and parcel of e-governance. This chapter presents and evaluates the ongoing DistrictNet e-governance programme in Uganda which was set up in 2002 to provide transparency at the local government level and improve the provision of public information using ICT. DistrictNet’s achievements are presented and evaluated according to the criteria of the three domains of e-governance and their impact on government processes. On the basis of this evaluation, we elicit lessons that can be used to guide smaller programmes at the local government level in the developing world.
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