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E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management
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Author(s): Chee-Wee Tan (University of British Columbia, Canada), Eric T.K. Lim (National University of Singapore, Singapore)and Shan-Ling Pan (National University of Singapore, Singapore)
Copyright: 2006
Pages: 28
Source title:
Advanced Topics in Global Information Management, Volume 5
Source Author(s)/Editor(s): M. Gordon Hunter (University of Lethbridge, Canada)and Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-59140-923-6.ch016
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Abstract
As e-government plays an increasingly dominant role in modern public administrative management, its pervasive influence on organizations and individuals is apparent. It is therefore timely and relevant to examine e-governance, the fundamental mission of e-government. By adopting a stakeholder perspective, this study approaches the topic of e-governance in e-government from the three critical aspects of stakeholder management: (1) identification of stakeholders; (2) recognition of differing interests among stakeholders; and (3) how an organization caters to and furthers these interests. Findings from the case study point to the importance of: (1) discarding the traditional preference for controls to develop instead a proactive attitude towards the identification of all relevant collaborators; (2) conducting cautious assessments of the technological restrictions underlying IT-transformed public services to map out the boundary for devising and implementing control and collaboration mechanisms in the system; and (3) developing strategies to align stakeholder interests such that participation in e-government can be self-governing.
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