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E-Government Readiness
Abstract
The United Nations (2008) believes that in a world characterised by rapid changes driven by globalization and the emerging knowledge-based economy, e-government provides the means to achieve maximum cost savings and improved service delivery to both citizens and businesses. In short, the digital economy and e-government can be said to be inextricably intertwined. Global e-commerce growth and expansion in the private sector are linked to an online population that is projected to reach some 1.8 billion by 2010 (United Nations, 2008). Most of this population will be using e-government infrastructure to go online. Moreover, the widening scope of digital technologies through e-government means that few (if any) industries are exempt from some degree of transformation and electronic commerce. The UN 2008 E-government Readiness Report showed that in the United States alone, online retail sales were expected to reach nearly $120 billion by 2008 (United Nations, 2008). In less developed countries, similar trends are apparent, with Argentina, for example, having recorded a more than 100% increase in e-commerce levels from 2005 to 2006 - more than $3.3 billion online transactions were recorded in the latter year. Much of e-government reflects private sector activity, which has both encouraged and pressured public sector organizations to act in a similar manner. Fiscal constraints imposed by a quasi-competitive system of global investors, as well as a strategic desire to generate cost savings and reallocate spending to new priorities, make the nexus between technology management and efficiency a central concern in government (United Nations, 2008).
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