Human Factors in Public Information Systems

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Author(s): K. W. Sandberg (Mid Sweden University, Sweden)and Y. Pan (Luleå University of Technology, Sweden)
Copyright: 2007
Pages: 7
Source title: Encyclopedia of Digital Government
Source Author(s)/Editor(s): Ari-Veikko Anttiroiko (University of Tampere, Finland)and Matti Malkia (The Police College of Finland, Finland)
DOI: 10.4018/978-1-59140-789-8.ch141

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

News reports do not frequently mention many problems or accidents caused by human error. The specialty of human factors seeks to avoid human error by making certain that computers and all other equipment are designed to be easy to understand and use; costly human errors are thus minimised. This article provides a basic overview of the subject of human factors as it pertains to problem and error avoidance in computerised public information systems. When computer/system design does not adequately consider human capability, the performance of the computer/system and the user will be below desired levels.

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