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ICT for Digital Inclusion: A Study of Public Internet Kiosks in Mauritius
Abstract
To bridge the digital divide, subsidized access to information and communications technology (ICT) is often provided in less-developed countries. While such efforts can be helpful, their effectiveness depends on targeted users’ willingness to utilize the ICT provided. This study examines the factors influencing individuals’ use of one such ICT, public internet kiosks, in Mauritius. Findings from a survey indicate that individuals’ self-efficacy, perceived ease of use, perceived usefulness, subjective norm, and perceived behavioral control have significant effects. This study contributes to research by highlighting key factors influencing the use of public internet kiosks and discussing how the factors’ perception and assessment differ from those in the developed world. Mauritius also provides an interesting context for this study, as her government has been actively promoting the diffusion of ICT in the country yet there have been limited empirical studies on Mauritian and sub-Saharan African users in the digital divide research. Suggestions for promoting the use public internet kiosks in less-developed countries are also provided.
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