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Incident Command Situation Assessment Utilizing Video Feeds from UAVs: New Risks for Decision Making Breakdowns
Abstract
Past experience has shown that introducing new Information Technologies can have unintended and undesirable consequences, such as new forms of errors and a narrowing of data search activities. Eight Incident Commanders (ICs) took part in a simulated disaster response exercise to determine how the availability of real-time image feeds from a UAV impact on situation assessment and decision-making. The exercise simulated the video feed from an unmanned aerial vehicle (UAV) that allows incident command centers to monitor developments at a crisis site. The results showed that information from the video image channel dominated information available from other channels or in other forms. Nearly all of the ICs failed to detect important changes in the situation that were not captured in the imaging channel but that were available via other, more traditional data sources. The dominance of the image feed resulted in ICs narrowing their data search activities and reducing cross-checking across diverse data sources. This study confirms anecdotal reports that users can over-rely on video feeds from UAVs.
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