Influences of Factors of Human Resources for Innovation in Services Companies

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Author(s): Sergio Ricardo Mazini (University Center Toledo Araçatuba (UNITOLEDO), Brazil)and Elisângela Ulian (São Paulo State University (UNESP), Brazil)
Copyright: 2015
Pages: 11
Source title: Knowledge Management for Competitive Advantage During Economic Crisis
Source Author(s)/Editor(s): Patricia Ordoñez de Pablos (University of Oviedo, Spain), Lluis Jovell Turró (Universidad Autónoma de Barcelona, Spain), Robert D. Tennyson (University of Minnesota, USA)and Jingyuan Zhao (University of Toronto, Canada)
DOI: 10.4018/978-1-4666-6457-9.ch015

Keywords: Business Science Reference / Knowledge Discovery / Library & Information Science / Management Science

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Abstract

The chapter aims to understand how human factors influence and contribute to have an organizational climate conducive to creativity and innovation in service companies. The chapter also proposes an analytical framework to assess the influence of human resources, and understanding how they contribute to that has a climate conducive to innovation. The proposed methodology is the multiple case study and qualitative research in Brazilian companies. The analyses and discussions identify that conducting innovative decentralized actions may harm the process, and efficient management practices, such as the use of collaborative work, skills assessment, and identification of technology trends, assist in the innovation process.

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