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Information Needs and Access in SMEs
Abstract
To ensure survival in today’s competitive business world, small-sized enterprises require access to accurate and relevant information both at the start-up stage and during their day-to-day operations. SMEs generally tend to be information intensive thus various interventions may be required on the part of management to ensure that the information needs and resources of the enterprises are met and well managed. However, Kirk (1999) doubts whether managers are able to exploit the wealth of information that surrounds them. Given the range of SMEs’ needs, it is important to ensure that the information they require to maintain their competitive advantage is both accessible and usable. The managers of SMEs, in turn, also require different aspects of information to plan, organise, staff, administer and control activities in ways that best achieve the enterprise’s objectives. In the digital economy, successful enterprises are expected to produce high technology goods and services; hence high quality information and effective systems are necessary to achieve such ends.
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