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Information Science and Knowledge Management Maturity: A Case Study in a Public Pharmaceutical Laboratory
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Author(s): Sandro Bastos dos Santos (Oswaldo Cruz Foundation, Brazil), Adelaide Maria de Souza Antunes (National Institute of Industrial Property, Brazil)and Jorge Lima de Magalhães (FIOCRUZ Farmanguinhos, Brazil & Global Health and Tropical Medicine, Institute of Hygiene and Tropical Medicine, University NOVA of Lisbon, Portugal)
Copyright: 2025
Pages: 20
Source title:
Encyclopedia of Information Science and Technology, Sixth Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Founding Editor-in-Chief, Information Resources Management Journal (IRMJ), USA)
DOI: 10.4018/978-1-6684-7366-5.ch021
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Abstract
The 21st century is known as the age of knowledge and informational data. This revolution in the way of managing knowledge required organizations to reinvent themselves in the search for competitive advantages. New models or strategic management tools have come to confer advantages for organizations. In this context, knowledge management (KM) is presented as a set of processes to govern the creation, storage, dissemination, and use of knowledge, aiming to improve organizational performance. This differential requires companies to carry out a previous diagnosis in order to know their strengths and weaknesses. Assessing the degree of maturity in KM supports the elaboration of a management plan, as well as improving the level of development and indicating points of improvement, evolution, and progress of organizations. This work uses information technology to diagnose the level of maturity in KM in a public pharmaceutical industry. Results showed a reasonable degree of maturity and that it is necessary to improve the implementation of equitable KM at all levels of the organization.
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