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“Keep Calm and Get Informed”: Risk Communication and Engagement During the COVID-19 Pandemic in Romania

“Keep Calm and Get Informed”: Risk Communication and Engagement During the COVID-19 Pandemic in Romania
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Author(s): Camelia Cmeciu (Faculty of Journalism and Communication Studies, University of Bucharest, Romania)
Copyright: 2021
Pages: 22
Source title: Digital Services in Crisis, Disaster, and Emergency Situations
Source Author(s)/Editor(s): Lídia Oliveira (University of Aveiro, Portugal), Federico Tajariol (University Bourgogne Franche-Comté, France)and Liliana Baptista Gonçalves (University of Aveiro, Portugal)
DOI: 10.4018/978-1-7998-6705-0.ch011

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Abstract

COVID-19 is a new ongoing pandemic and an alarming public health issue which urges emergency measures at a national and international level. This chapter uses a collaborative message-centered approach and explores how the Department for Emergency Situation (DES) in Romania tailored its verbal and visual messages to this pandemic and how the Romanian online users assessed the DES involvement in the risk and crisis management. The quantitative and qualitative content analyses showed that DES laid an emphasis on the narratives of informational responsibility and responsibility in action, whereas online users focused on the narratives of multilayered rationalization and a multifaceted incompetence.

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