Lessons Learned from EDI and Its Impact on Institutional Trust in Electronic Marketplaces

View Sample PDF

Author(s): Pauline Ratnasingam (University of Central Missouri, USA), David Gefen (Drexel University, USA)and Paul A. Pavlou (University of California, Riverside, USA)
Copyright: 2007
Pages: 17
Source title: Utilizing and Managing Commerce and Services Online
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-932-8.ch012

Keywords: Business & Management / Business Science Reference / E-Commerce / Electronic Services & Service Science

Purchase

View Lessons Learned from EDI and Its Impact on Institutional Trust in Electronic Marketplaces on the publisher's website for pricing and purchasing information.

Abstract

Given the uncertainties of e-business, this chapter examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen, 2003). In doing so, we draw upon the principles of research on traditional electronic data interchange (EDI) via value-added-networks (VANs) to develop a set of theory-driven, institutional trust-building, facilitating conditions, namely, (1) IT connectivity, (2) standards, (3) security, and (4) uniform product descriptions. This study has implications for (1) the nature and role of institutional trust in e-marketplaces, (2) the strategic design of trust-building mechanisms in e-marketplaces, and (3) an extension of the literature on institutional trust.

The IRMA Community

Research IRM

Lessons Learned from EDI and Its Impact on Institutional Trust in Electronic Marketplaces

Purchase

Abstract

Related Content

IRMA Sponsors