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Leveraging Generational Strengths in Online Graduate Education: Facilitating Cross-Generational Communication
Abstract
The proliferation of online graduate schools has resulted in greater numbers of students with greater diversity than ever before. Generational diversity affects the ability of online faculty to communicate effectively with graduate students. Faculty-student communication is improved by applying generational theory. Four main cohort groups actively participate in online education, each with their own set of preferences and tendencies, including: Veterans (born 1925-1942); Baby Boomers (born 1943-1960); Generation X (born 1961-1980); and Millennials (born 1981-2001). Differentiating online faculty communication methods based on generational tendencies is a potent and efficient method of empowering educators and motivating graduate students. Improved faculty-student communication enhances student engagement, creating greater satisfaction that leads to higher retention and improved academic performance. As faculty understand generational identity, communication is enriched by emphasizing each generation's strengths and avoiding misunderstandings.
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