Making Social Media More Social: A Literature Review of Academic Libraries' Engagement and Connections Through Social Media Platforms

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Author(s): Elia Trucks (University of Denver, USA)
Copyright: 2019
Pages: 16
Source title: Social Media for Communication and Instruction in Academic Libraries
Source Author(s)/Editor(s): Jennifer Joe (University of Toledo, USA)and Elisabeth Knight (Western Kentucky University, USA)
DOI: 10.4018/978-1-5225-8097-3.ch001

Keywords: Information Science Reference / Library Administration / Media & Communications / Social Networking

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Abstract

This chapter explores how academic libraries have used social media for broadcasting information, responsive communication, and engagement. Many libraries focus on the marketing aspect of social media, since it is a successful method of promoting events, services, and resources. However, exclusively using social media as a marketing tool ignores the best part of social media: the connections it fosters between people. The online community is just an extension of the in-person community that the academic library serves. This chapter examines the state of the literature on libraries' use of social media through the lens of increasing engagement and connections with the community as the key to successful social media.

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Making Social Media More Social: A Literature Review of Academic Libraries' Engagement and Connections Through Social Media Platforms

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