Managing Crises in the Healthcare Service Chain: Lessons from the Past and Future Directions

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Author(s): Panos Constantinides (Frederick University, Cyprus)
Copyright: 2012
Pages: 16
Source title: Managing Crises and Disasters with Emerging Technologies: Advancements
Source Author(s)/Editor(s): Murray Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-4666-0167-3.ch016

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illustrates these lessons by using data from an empirical case study in the region of Crete in Greece. The author concludes by discussing some future directions in managing crises in the healthcare service chain, including the importance of distributive, adaptive crisis management through new technologies like mashups.

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Managing Crises in the Healthcare Service Chain: Lessons from the Past and Future Directions

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