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Methods and Practices for Assessing the User Experience of Interactive Systems for Cultural Heritage
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Author(s): Vasiliki Nikolakopoulou (University of the Aegean, Greece)and Panayiotis Koutsabasis (University of the Aegean, Greece)
Copyright: 2020
Pages: 38
Source title:
Applying Innovative Technologies in Heritage Science
Source Author(s)/Editor(s): George Pavlidis (Athena – Research and Innovation Center in Information, Communication and Knowledge Technologies, Greece)
DOI: 10.4018/978-1-7998-2871-6.ch009
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Abstract
Over the last few years, an increasing number of cultural sites, including museums, archaeological places, and historic cities, have adopted a wide range of interactive technologies to enhance the visitor (user) experience. This chapter presents a review of interactive systems for cultural heritage, selected from a total of 83 publications in 2012-2019, from the perspective of the methods employed for their empirical evaluation (i.e., the degree to which the system satisfies user goals and expectations). The review reports on several characteristics of interactive systems of CH including purpose, technology, content, and location of the interaction, and then emphasizes methods of empirical evaluation. The chapter provides discussion comparing to the results of the previous report, and outlook on particular challenges of interaction design and evaluation for CH.
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