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Municipal Mobile SMS Services: An E-Government Initiative of the Municipality of La Paz, Bolivia
Abstract
The Municipality of La Paz (MLP) has been a pioneer municipal institution in applying Information and Communication Technologies (ICT) for its benefit and the benefit of La Paz’s citizens in the last 10 years. In 2009 the Government of the Municipality of La Paz (GMLP) developed a new Master Plan, with the objective to further improve its management and to further reduce bureaucracy and corruption. This Plan consisted of several elements, one of them related to ICT, was the introduction of 18 new Web Services of which 9 are Web Geographical Services and 9 are Mobile Short Message System (SMS) Services. This Chapter presents how the MLP developed into a modern and efficient institution while providing services and information to its citizens through these e-Government initiatives and ultimately through the use of mobile phones using SMS. Municipalities and governments in general that are applying mobile services and information are now called “Mobile Governments” or “M-Governments”.
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