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Museum Website Accessibility Examined Using Automatic Diagnostic Tools: A Study in Portugal
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Author(s): Celeste Eusébio (GOVCOPP, DEGEIT, University of Aveiro, Portugal), Maria João Carneiro (GOVCOPP, DEGEIT, University of Aveiro, Portugal), Leonor Teixeira (IEETA, DEGEIT, University of Aveiro, Portugal)and Diana Lemos (DEGEIT, University of Aveiro, Portugal)
Copyright: 2021
Pages: 16
Source title:
ICT Tools and Applications for Accessible Tourism
Source Author(s)/Editor(s): Celeste Eusébio (University of Aveiro, Portugal), Leonor Teixeira (University of Aveiro, Portugal)and Maria João Carneiro (University of Aveiro, Portugal)
DOI: 10.4018/978-1-7998-6428-8.ch010
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Abstract
This chapter examines the website accessibility of museums located in Portugal (N = 575), based on the web content accessibility guidelines (WCAG 2.0), and on the three type of conformance levels (A, AA, and AAA), using two web diagnostic tools: AccessMonitor and TAW (Test de Accessibilidad Web). The results show that the average accessibility of museum websites is 5.80 on a scale from 1 to 10. However, while according to AccessMonitor, there are 14 websites (2.43% of the total) with a level of accessibility of 10 (excellent web accessibility practices); there are also some websites with a global index lower than 3 (classified as bad practice). The results obtained through TAW show that an average of 58.43 problems were identified in each website analyzed. These results highlight that several improvements should be introduced in the websites of Portuguese museums in order to make information available to all people.
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