Optimizing Patient Flow in Emergency Care Units and Lean Healthcare

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Author(s): Andrei Bonamigo (Fluminense Federal University, Brazil), Patricia Mendonça Maia Bernardes (Fluminense Federal University, Brazil), Luiz Felipe Conrado (Fluminense Federal University, Brazil)and Robisom Damasceno Calado (Fluminense Federal University, Brazil)
Copyright: 2023
Pages: 19
Source title: Innovation, Strategy, and Transformation Frameworks for the Modern Enterprise
Source Author(s)/Editor(s): Anacleto Correia (Portuguese Naval Academy, Portugal)and Pedro B. Agua (Portuguese Naval Academy, Portugal)
DOI: 10.4018/979-8-3693-0458-7.ch007

Keywords: Artificial Intelligence / Business Science Reference / Computer Science & IT / Management Science

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Abstract

The healthcare industry faces challenges in delivering high-quality care with limited resources. Inefficiencies like long waiting times and excessive staff workload contribute to patient dissatisfaction. Lean methodology, specifically Lean Healthcare, offers improvement opportunities. However, barriers to implementation exist, including resistance from healthcare practitioners. This chapter proposes solutions for implementing Lean principles in healthcare. It suggests adapting vocabulary and symbols for a patient-centered approach, grouping patients into “patient pathways” for process efficiency, addressing employee feedback, collecting process data for evidence-based decision-making, and maximizing human resources. Clear communication, employee motivation, and ongoing improvement efforts are crucial. Implementing Lean effectively improves efficiency, patient satisfaction, and healthcare quality.

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Optimizing Patient Flow in Emergency Care Units and Lean Healthcare

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