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Preparing IS Students for Real-World Interaction with End Users Through Service Learning: A Proposed Organizational Model

Preparing IS Students for Real-World Interaction with End Users Through Service Learning: A Proposed Organizational Model
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Author(s): Laura L. Hall (University of Texas at El Paso, USA)and Roy D. Johnson (University of Pretoria, South Africa)
Copyright: 2013
Pages: 15
Source title: Innovative Strategies and Approaches for End-User Computing Advancements
Source Author(s)/Editor(s): Ashish Dwivedi (The University of Hull, UK)and Steve Clarke (University of Hull Business School, UK)
DOI: 10.4018/978-1-4666-2059-9.ch007

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Abstract

Although teaching the technical skills required of Information Systems (IS) graduates is a straightforward process, it is far more difficult to prepare students in the classroom environment for the challenges they will face interacting with end users in the real world. The ability to establish a successful relationship with end users is a critical success factor for any IS project. One way to prepare students for interaction with end users is through the implementation of service learning projects. Service learning projects provide a rich environment for students to experience real world interactions with users. This paper presents an organizational model to guide the implementation of service learning projects in IS curriculums. Service learning projects better prepare students to assume important management positions by giving them experience in applying the system development life cycle to an IS project and working with people. This organizational model uses the system development life cycle approach to integrate typical curriculum and service learning models. The organizational model is grounded in anecdotal evidence from prior experiences with IS students in service learning environments.

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