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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Quality Management, Tools, and Interactions

Quality Management, Tools, and Interactions
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Author(s): Meryeme Bououchma (Laboratoire des Techniques Industrielles-(FST), USMBA-Fez, Morocco)and Brahim Herrou (Laboratoire des Techniques Industrielles-(EST), USMBA- Fez, Morocco)
Copyright: 2024
Pages: 14
Source title: Enhancing Performance, Efficiency, and Security Through Complex Systems Control
Source Author(s)/Editor(s): Idriss Chana (ESTM, Moulay Ismail University of Meknès, Morocco), Aziz Bouazi (ESTM, Moulay Ismail University of Meknès, Morocco)and Hussain Ben-azza (ENSAM, Moulay Ismail University of Meknes, Morocco)
DOI: 10.4018/979-8-3693-0497-6.ch005


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The primary goal of any organization or company is to guarantee good performances as far as all sectors are concerned in order to achieve operational excellence at all levels. This can only be achieved through the prior integration of the customer satisfaction function, in which the offer quality is considered as the main determinant. Thus, the launch of new complex and innovative products becomes necessary through developing new products or improving existing ones that meet specific customers' needs, since they have become more conscious and selective in the products they buy, while respecting the triptych cost quality time. In that context, the authors review three quality management tools that are widely used for that purpose—AF, QFD, and FMEA—before defining the advantages and disadvantages of each one, as well as relationships or potential interactions between them.

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