SCRAN: Assembling a Community of Practice for Standardising the Transformation of eGovernment Services

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Author(s): Mark Deakin (Edinburgh Napier University, UK)
Copyright: 2012
Pages: 18
Source title: Managing E-Government Projects: Concepts, Issues, and Best Practices
Source Author(s)/Editor(s): Stephen Kwamena Aikins (University of South Florida, USA)
DOI: 10.4018/978-1-4666-0086-7.ch009

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

This chapter draws attention to the triple-helix model of knowledge production and the Web-services assembled to support the development of the SmartCities (inter) Regional Academic Network as a community of practice for standardising the transformation of eGovernment services. It draws particular attention to the University-Industry-Government collaborations (triple-helix) underlying the Web 2.0 service-orientated architecture of this knowledge infrastructure and the deployment of such technologies as an enterprise allowing communities to learn about how to standardise eGovernment services as transformative business-to-citizen applications. The chapter serves to highlight the critical role business-to-citizen applications play in making it possible for cities to be smart in reaching beyond the transactional logic of service provision and grasping the potential regional innovation systems offer to democratise the customisation of eGovernment through multi-channel access and via user profiling.

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