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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Searching for Value in Researching the Adoption and Use of M-Services

Searching for Value in Researching the Adoption and Use of M-Services
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Author(s): Craig Standing (Edith Cowan University, Western Australia), Patricia McManus (Edith Cowan University, Western Australia), Susan Standing (Edith Cowan University, Western Australia)and Heikki Karjaluoto (University of Oulu, Finland)
Copyright: 2009
Pages: 12
Source title: Selected Readings on Electronic Commerce Technologies: Contemporary Applications
Source Author(s)/Editor(s): Wen-Chen Hu (University of North Dakota, USA)
DOI: 10.4018/978-1-60566-096-7.ch003


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Mobile services (m-services) have become an important part of the e-commerce landscape. Although research has been conducted on which services people use and the benefits they attach to those services, the values associated with the adoption and use of m-services at the individual level is still unclear. This article addresses the question of why and how individuals adopt and appropriate m-services with a particular focus on m-communication? In the information systems field, various technology adoption models have been proposed and validated in relation to technology adoption within an organisational setting, but personal adoption and use of technology is less researched. We propose the use of means-end chains and laddering techniques to determine the basic primitive values that are fulfilled for the individual by using various m-services. The examples presented show that mobile services often fulfill such basic needs as self-esteem, achievement, individuality, belonging, and well-being. Exploring the realization of values as a theoretical framework offers researchers a way forward in environments characterised by individual technology decisions.

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