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Smart Cities and Accessible Tourism: A Systematic Review
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Author(s): Ana Dias (University of Aveiro, Portugal), Gonçalo Santinha (University of Aveiro, Portugal), Mário Rodrigues (University of Aveiro, Portugal), Alexandra Queirós (University of Aveiro, Portugal), Carlos Rodrigues (University of Aveiro, Portugal)and Nelson P. Rocha (University of Aveiro, Portugal)
Copyright: 2021
Pages: 19
Source title:
ICT Tools and Applications for Accessible Tourism
Source Author(s)/Editor(s): Celeste Eusébio (University of Aveiro, Portugal), Leonor Teixeira (University of Aveiro, Portugal)and Maria João Carneiro (University of Aveiro, Portugal)
DOI: 10.4018/978-1-7998-6428-8.ch005
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Abstract
Promoting accessibility in tourism can impact on other areas, including sustainable mobility, social inclusion, and territorial marketing, since it implies taking the needs of all people into account to access tourism products and services, including those with permanent or temporary disabilities. Smart cities may change the way people experience their surroundings and their ability to provide contextual services is a key aspect to make cities more accessible, comprehensible, and enjoyable. The systematic review reported by the present chapter aimed to identify relevant research studies supported by smart cities infrastructures with an impact on accessible tourism. The literature search and the analysis of the retrieved articles were performed according to the preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines. The results identify the most relevant achievements related to accessible tourism in the context of smart cities, including the types of smart services being developed and their maturity level.
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