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Social Media Bullying in the Workplace: Impacts on Motivation, Productivity, and Workplace Culture
Abstract
Research has identified the prevalence and characteristics of workplace bullying, yet little research has specifically considered workplace cyberbullying. Therefore, in the present study, 49 employees across U.S. workplaces completed online surveys about workplace cyberbullying. Findings suggested that cyberbullying occurred across ethnicities and ages and more frequently reported by women. Women were also more often cyberbullying perpetrators. Cyberbullying persisted from a few days, 43%, to more than a year, 22%. Most reported bullying by more than one coworker, M = 2.41 (6.27), yet only in one workplace. Most victims had no warning signs that cyberbullying would arise. Many reported substantially decreased motivation and productivity from the cyberbullying. Despite known best preventive practices and costs of workplace bullying, most workers believed their companies lacked clear steps for reporting cyberbullying; of those who reported, most felt unsafe doing so, and many, 43%, indicated that reporting did not stop the cyberbullying.
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