Sociotechnical Uses of Social Web Tools during Disasters

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Author(s): Liza Potts (Old Dominion University, USA)
Copyright: 2014
Pages: 11
Source title: Crisis Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-4707-7.ch024

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social media tools. Such visibility provides insight to the designer seeking to optimize communication systems in the wake of disaster, as well as providing further generalization to everyday use. Guidelines for improving systems and user interfaces based on disaster scenarios are described.

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Sociotechnical Uses of Social Web Tools during Disasters

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