Information Resources Management Association

Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Search IRMA Research

navleft

navright

Research IRM Open Access IRMA Journals IRM Books Proceedings Membership

The IRMA Community

Calls for Papers

Online Symposium

Research IRM

Click a keyword to search titles using our InfoSci-OnDemand powered search:

Strategic Alignment and Service Systems Case Examples

Strategic Alignment and Service Systems Case Examples

View Sample PDF

Copyright: 2013
Pages: 17
Source title: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Source Author(s)/Editor(s): Eng K. Chew (University of Technology, Sydney, Australia)and Petter Gottschalk (Norwegian School of Management BI, Norway)
DOI: 10.4018/978-1-4666-2512-9.ch009

Keywords: Business & Management / Business Process Management / Business Science Reference / Operations and Service Management

Purchase

View Strategic Alignment and Service Systems Case Examples on the publisher's website for pricing and purchasing information.

Abstract

This chapter describes three case studies, selected from the extant literature, to illustrate how some of the key concepts such as strategic alignment, strategy map, service system, value-in-exchange, value-in-use, and value co-creation, and so on, addressed in the preceding chapters (in Sections 1 and 2 of the book) can be operationalized in real-life. The authors use the theories described in these preceding chapters to explain key case study phenomena captured by their authors.

Related Content

Innovating Services: Navigating the Digital Frontier

Yuvika Singh, Esha Bansal, Nisha Chanana. © 2024. 26 pages.

Platform Business Models and Service Innovation: A Comprehensive Review of Digital Ecosystems

Nitish Kumar Minz, Anshika Prakash, Meenal Arora, Rishi Chaudhary, Saurav Dixit. © 2024. 14 pages.

Revolutionizing Service Productivity: A Roadmap of Innovative Technologies

Manoj Govindaraj, Chandramowleeswaran Gnanasekaran, R. Kandavel, Parvez Khan, Sinh Duc Hoang. © 2024. 20 pages.

Enhancing Logistics Operations Through Technological Advancements for Superior Service Efficiency

Ravishankar Krishnan, Elantheraiyan Perumal, Manoj Govindaraj, Logasakthi Kandasamy. © 2024. 22 pages.

Embracing Digital Transformation: A Paradigm Shift in Business Operations and Strategies

Sanjay Taneja, Rishi Prakash Shukla, Amandeep Singh. © 2024. 11 pages.

Digital Transformation and Changes in Business Models for Service Industries: General Principles and Cases From Hospitality, Traveling, Food Delivery

Mune Moğol Sever. © 2024. 23 pages.

Enhancing Service Excellence in the Hospitality Industry Through Effective Service Recovery From Failures

Sujay Vikram Singh, Terrance Ancheary, Anish Mondal, Shashank Rajauria. © 2024. 17 pages.

IRMA Offers Over 2,500 Full Text Open Access Research Papers for Free Download Click to Start Searching Free IRM Research!

IRMA Sponsors

Sponsor IGI Global

Sponsor eContentPro

Encyclopedia of Information Science and Technology, Fourth Edition

Body Bottom